Return
Merchandise Authorization (RMA form)
We are happy to issue an RMA # to you so that you can
return or exchange your purchase, as long as it meets the terms that you agreed to when
you placed your order. The terms were listed in several places:
- On the order form, before you "submit" your order
- On the purchase invoice (summarized)
- On the customer service page
Here they are again:
Warranty:
All merchandise offered by On the World Wide Web- the Living and Raw Foods
marketplace is BRAND NEW - factory fresh. We do not sell factory seconds, or
refurbished units. All merchandise comes with its original factory warranty, should
you have problems with a product, you should contact the manufacturer for assistance.
We make no express or implied warranties. Of course, we will assist in any
way we can to help you get your problem taken care of as soon as possible. Please review
your warranty information which is included with the juicer immediately upon receipt of
your juicer. Should you need to contact the manufacturer of the machine, and lost their
phone number, click here for a list of numbers.
Returns:
Returns will only be accepted with return authorization
number. All authorized equipment returns which are in the sealed original condition
(factory fresh, original cartons, with all accessories) must be ship prepaid and are
subject to a 20% restocking fee for all returned items. All returns must be
made within 14 days. Only products which are unused and NEW
may be returned - if the product has been used in any way (If any food has come
in contact with the item, it may not be returned). Once the juicer has been used it
cannot be returned as it cannot be resold. If the juicer is defective or needs repairs
during the warranty period please contact the manufacturer. RETURNS WITHOUT
AUTHORIZATION WILL BE REFUSED. Please note: we subscribe to standard
practice in the mail-order business in that your refund does not include any shipping and
handling charges.
Exchanges:
Exchanges may be made within 14 days only if the product has not been used and no food has
come in contact with it. If after receiving a product and determining it will not meet
your needs, you may exchange the item for another item we stock. We will give you
full credit towards the purchase of another item. The shipping charges will not be
refunded, and you will be responsible for shipping charges of the new item.
Just fill out the form below, and as long as your
request meets the terms above, we will get back to you with your return authorization
number, as well as the address to send the merchandise back to.
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